AI Safety & Safeguarding

How ExamFix uses AI

• To mark GCSE Science practice answers and explain where marks were gained or missed.
• To give question-specific hints and guided learning when a student is stuck.
• To explain scientific ideas in clearer language and support answer improvement.
• To read selected learning content aloud where the voice feature is available.
• For Premium Plus students, to hold a live voice conversation about the exact question, answer and marking points they are working on.
• To safety-check and transcribe handwritten answers when a student deliberately uses the scan feature.
• To privately convert a single GCSE Science question uploaded through Snap a Question into interactive ExamFix practice.

Handwritten-answer scanning

The scan feature is for study answers only. Uploaded images are automatically safety-checked before transcription. Students should not upload explicit, harmful, illegal, unrelated, identity, payment, password or other sensitive personal images.

The selected image is processed so ExamFix can check it and convert the visible answer into text. ExamFix does not save the original uploaded image as part of the student's account record. Students are shown the transcribed text and should check it before submitting because handwriting recognition can make mistakes.

Snap a Question

Snap a Question is designed for a student's own private study. Students should upload one question at a time and only material they are authorised or otherwise permitted to use. Uploaded questions are not added to ExamFix's public question bank or made available to unrelated users. Where a student has deliberately linked an authorised parent or other supported account view, related practice activity may still appear through those existing permissions.

The original image is safety-checked and processed to extract the question. ExamFix does not store the source photo on its servers. To support tappable annotations, a temporary copy may remain locally on the device/browser used for up to 24 hours; expired copies are cleared when ExamFix next runs its local cleanup. If no official mark scheme is supplied, ExamFix generates its own marking guidance and clearly labels it as generated guidance rather than an official exam-board or teacher mark scheme. Clear graphs, diagrams and circuits can be supported with safe hotspots and hidden marking context; unclear or cropped visuals are rejected rather than guessed.

Live AI Tutor conversations

Premium Plus Live AI Tutor uses the device microphone only after the student chooses to start a conversation and grants browser permission. While the conversation is active, microphone audio is sent securely to OpenAI so the tutor can listen and respond in real time. ExamFix requests the Live session with provider session storage disabled and does not save the conversation audio or live transcript as part of the student's account record.

ExamFix does keep limited session metadata such as the student account, question/topic, start and end time and charged conversation seconds so the monthly allowance can be enforced, costs can be controlled and misuse can be investigated. Calls are limited to a maximum of five minutes at a time, inactive calls are ended automatically, and the microphone is stopped when the conversation ends. Students should not share unnecessary personal or sensitive information with the tutor.

Student privacy

• ExamFix does not sell personal data.
• There are no third-party advertising cookies inside the ExamFix service.
• We collect and use information needed to provide accounts, learning features, progress tracking, security and support.
• Handwritten-answer images are not stored as part of the student's ExamFix account record after processing. Snap a Question source images are not stored on ExamFix servers; a temporary local device/browser copy may be used for the interactive view.
• Private structured questions created through Snap a Question remain linked to the student who uploaded them and are not made public; authorised linked-account progress views may still include related practice activity.
• Live Tutor audio and live transcript text are not saved by ExamFix as part of the student's account record; limited usage metadata is kept to enforce the allowance and protect the service.
• Students, parents and schools can read full details in the Privacy Policy and contact ExamFix about access, correction or deletion requests.

Age and safeguarding

ExamFix is designed for secondary-school learners aged 13 and over. Users must be aged 13 or over to create or use an ExamFix account.

We aim to keep student-facing AI focused on GCSE Science learning. The platform includes safeguards around uploaded images and acceptable use, and accounts may be restricted where the service is misused or our Terms are breached.

AI can make mistakes

AI marking, explanations, speech and handwriting recognition are not guaranteed to be error-free. ExamFix is continually tested and improved, but students should use feedback alongside school teaching, textbooks and official exam-board materials. ExamFix should not be treated as the final authority on a student's grade or an official exam-board mark scheme.

For parents, teachers and schools

We want adults supporting students to be able to understand what the AI is doing and what happens to student data. Our full legal information is available in the Privacy Policy and Terms & Conditions.

Questions or concerns

For a security or safeguarding concern, email security@examfixapp.com. For a privacy or personal-data concern, email privacy@examfixapp.com. For incorrect AI feedback or general product help, email support@examfixapp.com or use our Contact page.